Returns & Refunds

Returns & Refunds

Because our products are handmade personal-care items, opened or used products are not eligible for return for hygiene and safety reasons. All sales on opened items are final.

Unopened items

Unopened, unused items in their original condition and original packaging may be eligible for return within 15 days of delivery. Please contact us at info@bareskinapothecary.com before sending anything back. Customers are responsible for return shipping unless the issue was caused by our error.

Damaged, missing, or incorrect items

If your order arrived damaged, contained the wrong item, or had something missing, please contact us within 15 days of delivery at info@bareskinapothecary.com with your order number and clear photos of the item and packaging. We will review the issue and may offer a replacement, store credit, or refund at no additional cost to you.

Non-returnable items

For hygiene and safety reasons, opened, used, or altered personal-care products cannot be returned. Final-sale items and gift cards are also non-returnable.

Refund timing

Approved refunds are issued to the original payment method. Please allow your bank or card provider additional time to post the credit after we process it on our end.